The integration between IAMD. ERP and Exact Online provides seamless synchronization of payment information, with Exact Online being considered the "point of truth." This means that the payment status in Exact Online is always assumed to be correct. This article explains how this synchronization works and how to manage any discrepancies.
How does synchronization work?
During payment synchronization, for each invoice, the outstanding balance from Exact Online is retrieved and compared with the outstanding balance in IAMD. ERP. This process ensures that the payment status remains consistent in both systems.
Example:
Suppose a payment was entered on this invoice in IAMD. ERP on 23/01.
IAMD. ERP will then automatically retrieve the outstanding balance from Exact Online. If in Exact Online the invoice is still fully open, IAMD. ERP will contradict the payment entered by adding a negative payment, in order to maintain synchronization.
So it is important that the payment tracking is done in Exact Online in the first place.
Identification of manual payments
Payments entered via the link with Exact Online will always be marked Payment via Exact Online.
Payments without this entry or any other entry are manually entered into IAMD. ERP. You can see in the Events tab at the payment who did this.
Follow-up of payments
Payment tracking should be done primarily in Exact Online. IAMD. ERP compares the balances with Exact Online and adjusts the records accordingly to ensure consistency.
Mismatch in Balances
When an invoice is modified after it has been forwarded to accounting, a mismatch may occur between the balances in Exact Online and IAMD. ERP. This results in automatic booking of a payment to offset the difference, based on the assumption that the balances in Exact Online are correct.
Solution-for-balances-mismatch
To adjust an invoice that has already been forwarded to accounting, it is necessary to first remove it from accounting. You do this by selecting the "Undo export to accounting" option via the green action button. This will remove the invoice from accounting, allowing you to make adjustments without unwanted automatic payments. Once adjusted, the invoice can be re-exported to accounting.